Cheri Reynolds

·     Familiar with the Software Development Life Cycle and various particular Project Life Cycle Methodology systems from traditional waterfall model to agile or extreme programming styles, including designing custom models

·     Comfortable and experienced gathering background information and requirements and skilled at various interviewing and informational gathering techniques

·     Experience writing and presenting training materials and gathering user feedback

·     Highly skilled with friendly and intuitive User Interface design and print and on-line publication standards including training in usability best practices for web, print and application design

·     Experienced at various forms of documentation for differing audience levels

Highmark, Pittsburgh, PA

Short-term contracting position in the medical insurance industry. Performed typical business analysis duties including interviewing stakeholders and users, requirements documentation, functional documentation and user acceptance. RUP-style methodology used.

NREIS, Pittsburgh, PA

Long-term contracting position in the real estate industry managing various IT projects including .NET application development, Clipper software development, Genesys phone system development, Networking systems projects, and business-related projects such as internal auditing and process efficiency projects.

Special Projects: Research and created an agile-style methodology system including templates for all common documentation such as project charter and scope, business requirements, functional requirements, technical specifications, detail design document (for .NET.SOA architecture), risk analysis matrix, project issues tracking, project velocity reporting, quality assurance instructions for best practices, test plan, test cases and bug tracking, training guides, support hand-off guides, implementation plan and schedule. Also established a document template repository and collaborative SharePoint environment for all IT staff including Project Web Access for time and task tracking.

Consultant, Web Development and Project Management                          11/2004-4/2006

PPG, Pittsburgh, PA

Project-based work with developing sites in Microsoft Content Management Server, SharePoint, and Front Page, and some web applications. Work includes both high and low-level problem solving, hands-on technical work, supervision of supporting staff, and project management tasks. This position involves both project management skills and technical skills including: consulting with clients about best practices for displaying their content, answering questions and fulfilling client requests, planning project phases, estimating requirements; also writing business and technical documentation such as business cases, preliminary estimates, functional specification, and QA documents such as test cases and issue lists for tracking bugs. Required strong adherence to corporate standards and methodology, excellent time management and estimation skills, strong client relationship building and communication skills, and advanced risk management and problem-solving skills.

ASP Programmer/Analyst                                                                             1/2004-5/2004

Northwest Tri-county Intermediate Unit, Edinboro, PA

Designed and developed an ASP-based web application for managing employee vacation requests, including an employee access area, a manager access area and an administration portal. Also included extensive documentation of application logic and data flow design. Project included management of all phases of the SDLC. (Code examples are available upon request.)

Systems Analyst/Office Manager                                                                   1/2001-5/2004

Martin J. Decker, D.O., Meadville, PA

Installed, supported and provided staff training for a mission-critical proprietary software and database system; installed new PCs and laptops and maintained existing machines and network (1 WinNT server, 8+ Win98/2000/XP clients). Proposed and implemented DSL and electronic billing system. Provided programming support and report writing. Advised and implemented backup system, security measures such as virus protection. Also served as their technical representative for the HIPPA compliance process.

Programmer/Analyst                                                                                         1995-1999

University at Buffalo, Office of Development, Buffalo, NY

Managed Novell and NT LAN including setting up (5) new NT servers, account administration and hardware upgrades. Supervised and processed technical support requests. Trained and managed staff to install and troubleshoot desktop machines for 200+ users. Managed internship program. Suggested new equipment and software purchases and design specifications, including budgetary requirements. Tested and analyzed proposed software/hardware purchases. Extensive application design work, database creation and script writing for prospect tracking system for Research Department. Some SQL and Crystal Reports programming hitting against Oracle. Designed and maintained Intranet and maintained Internet site.

VOLUNTEER WORK

I am also involved in many pro-bono efforts for local community organizations and new small businesses. You can see some examples of this work, and my professional work, in my portfolio. Some of the organizations I have worked for include:

FAST, Franklin Area Swim Team - A community swim team organization for children serving the Franklin area.

Team Pittsburgh - A community swim team organization for children serving the Pittsburgh area.

Tattered Corners Used Books - A small bookstore in Meadville, PA.

Associated Foot Health Center - A small podiatric cooperative in Meadville, PA.